Shipping Policy

We are committed to delivering your coffee products quickly and safely. Please read the details below regarding our shipping times, methods, and fees.

🚚 Shipping Methods and Carriers

We partner with trusted delivery services to ensure your order arrives safely. Depending on your location, your package may be shipped via:

  • Local courier (e.g., GHTK, Viettel Post, J&T)
  • Express delivery (if selected at checkout)

🕒 Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next working day.

📦 Estimated Delivery Time

  • Hồ Chí Minh & Hà Nội: 1–2 business days
  • Other cities in Vietnam: 2–5 business days
  • Remote or rural areas may require additional time

💵 Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address and total order weight.
  • Free shipping is available for orders over [X currency amount] within [eligible regions or entire country].

📍 Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor the delivery progress.

❗ Delivery Issues

Please contact us immediately if:

  • You receive a damaged package
  • Your order has not arrived within the expected timeframe
  • You received the wrong item

We’ll work with our delivery partners to resolve the issue as quickly as possible.