Refund and Return Policy

Refund and Return Policy of Arabica Coffee

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review the following guidelines:

• Eligibility for Returns: Products can be returned or exchanged within 7 calendar days of delivery if they are defective, damaged during shipping, or incorrect items were sent.

• Condition of Products: Returned items must be unused, unopened, and in their original packaging. We cannot accept returns on products that have been opened or used.

• Return Process: To initiate a return or exchange, please contact our Customer Support team with your order number and details of the issue. We will guide you through the return procedure.

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).

• Refunds: Once the returned product is received and inspected, we will process your refund within 7 business days. Refunds will be issued using the original payment method.

• Exclusions: Due to the nature of food products, returns are not accepted for change of mind, allergic reactions, or expiration issues caused by improper storage after delivery.

• Damaged or Lost Shipments: Please inspect your order upon arrival and report any damage or missing items within 48 hours to be eligible for replacement or refund.

We are committed to resolving any issues quickly and fairly.