Sales Policy for Fasthato

Effective Date: January 3, 2025

Welcome to Fasthato! We are thrilled to have you as a customer. Our goal at Fasthato is to provide you with the finest selection of plants, gardening tools, and accessories to enhance your living space, office, or garden. We believe in offering exceptional products along with top-tier customer service, whether you shop with us online or in-store. Below are the details of our Sales Policy, which outlines the terms and conditions of purchasing from Fasthato.

1. Product Availability

At Fasthato, we offer a diverse range of plants and gardening products that are updated regularly. While we strive to keep our inventory up to date, product availability can vary. If a product you have ordered becomes out of stock or is unavailable for any reason, we will promptly notify you via email. You will then have the option to select an alternative item, backorder the product, or receive a full refund for your purchase. We aim to ensure your shopping experience is as smooth as possible, and we will keep you informed throughout the entire process.

2. Pricing

All prices on our website are quoted in USD and reflect the most current pricing at the time of your purchase. However, prices may fluctuate due to changes in supply costs or special promotions. In the event of a pricing error, Fasthato reserves the right to correct the pricing before processing your order. If a pricing adjustment is necessary after your order has been placed, you will be notified, and the order will be held until confirmation of the adjusted price. Fasthato strives to maintain competitive pricing while ensuring the highest quality of our products.

3. Order Confirmation

Once your order is successfully placed, you will receive an automatic order confirmation email. Please review the details of your order carefully. The order confirmation email is an acknowledgment of your purchase but does not constitute acceptance of the order. Fasthato reserves the right to cancel an order if there are any discrepancies or issues such as stock unavailability, incorrect pricing, or fraudulent activity. In such cases, we will notify you as soon as possible and offer a full refund.

4. Payment Methods

We accept a variety of payment methods to make your shopping experience convenient and secure. Fasthato accepts payments through:

  • Credit Cards: Visa, MasterCard, American Express, and Discover
  • Debit Cards
  • PayPal: A secure online payment method
  • Gift Cards: Fasthato-issued gift cards can also be used for purchases

All payments are processed through secure payment gateways to ensure the safety of your personal and financial information. For your security, Fasthato does not store any of your credit card information.

5. Shipping and Delivery

Fasthato offers reliable shipping to customers within the United States. Shipping fees are calculated at checkout based on the size and weight of your order and the delivery address. We offer a variety of shipping options to fit your needs, including standard and expedited shipping. Delivery times vary depending on your location but typically range from 5-7 business days for standard delivery.

Our team strives to ship orders as quickly as possible, typically within 1-3 business days from the time the order is placed. Once your order has shipped, you will receive a tracking number, so you can monitor the progress of your delivery. If you have any questions regarding the status of your shipment, feel free to contact us, and we will be happy to assist you.

6. Returns and Refunds

Customer satisfaction is our top priority, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process.

  • Return Period: You can return most products within 14 days of receiving them. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
  • Exceptions: Please note that certain products, such as perishable goods (e.g., live plants), are non-returnable due to their nature.
  • Refund Process: Once we receive your returned item and verify its condition, we will issue a refund to your original payment method. Refunds may take 5-10 business days to process depending on your bank or payment provider.

For more detailed information, please refer to our full Return and Refund Policy. If you have any questions about your return or refund, our customer service team is here to assist you.

7. Customer Service

Fasthato is committed to providing exceptional customer service. If you have any questions, concerns, or issues with your order, we encourage you to reach out to us, and we will do our best to assist you. Our customer service team is available to help with product inquiries, order tracking, returns, and more.

We aim to respond to all inquiries as quickly as possible and provide the information you need to ensure a pleasant shopping experience with Fasthato.

8. Contact Information

Fasthato is located at:

Address:
1709 Sarah St, Pittsburgh, Pennsylvania

Phone Number:
(412) 586-5087

Email:
info@fasthato.net

Website:
fasthato.com